Inactive Addresses
Customers can configure VMOCs to prevent inactive addresses from being downloaded to mobile devices. This helps avoid confusion for end users, prevent DCR rejections, improve processing time, and eliminate unnecessary data synchronization.
Addresses can be inactive due to one of the following:
- Valid Network record with Inactive status
- Invalid record (Record state in Network is not Valid or Under Review)
- When records are merged in Network, the Vault CRM bridge sets the address to be Inactive in Vault CRM (see Record State Handling for more information)
Who can use this feature?
- Browser Users
- Users do not require an additional license
- End Users
Configuring Inactive Addresses for
End Users
To ensure inactive addresses are not displayed on mobile devices, change the VMOC on the Address object to add the following Where clause
WHERE account__vr.name__v != null and inactive__v = false
Ensure the “Enhanced Sync” option for this VMOC is active so the existing inactive addresses are included.
The existing where clause WHERE account__v.name!=null on the Address can be removed from the VMOC to enhance the synchronization performance.
Handling Inactive Addresses as
End Users
When this feature is configured, Vault CRM does not download inactive addresses to mobile devices.
